Online Payment Facility

Dear Guests and Customers,

We are happy to announce that we have started online payment facility for you. This is the quickest way to get your paid account activated as soon as you make the payment.

You can make online payment using any of the following options.

1. Credit Card - Any Credit Card

2. Debit Card – You can use any bank debit card. i.e. Master Card, Visa Card, Visa Electron, Maestro Card or any other debit card which allows you to book your room online.

If you have any questions or problems concerning the above, please feel free to contact us.


This page explains the terms and conditions associated with online payments for the legalization and apostle service offered by the Foreign and Commonwealth Office

1.      The International Centre, managed by Bombay YWCA, is offering the Online Reservation System through Axis Bank.

2.      This facility is only for persons holding a valid Credit Card / Net Banking Account. The users / guests are not allowed to make a transaction using a third party credit card / Net Banking Account.

3.      The users are requested to take utmost precautions while making an online reservation and are requested not to share their credit card / net banking details with any other person or ask any other person/s for help while executing a transaction on the internet. In case you are not conversant with internet operations and the use of net banking / online credit card payments, we request you to desist from using this facility, and instead call us and make your bookings. The contact details are provided to you in the "Contact Us" section on our website.

4.      We reserve the right to amend the terms and conditions of Hotel Reservations, including its cancellation policy and other terms, without any notice.

5.      All users are requested not to skip any details, and submit all information as required, including the contact details, telephone / mobile numbers and e-mail IDs for us to get in touch with you. We reserve the right to refuse any booking / cancel the reservation / not honour the reservation, in case of lack of proper data.

6.      After submitting the required details while the transaction for Net Banking / Online credit payments is being processed, we request you to be patient and await the instructions as set by the bank/service provider. If the processing of the payment is not successful, due to any reason (for e.g. Servers not authenticating, interruption of the transaction by break-down in service or internet access, etc.) we request you to first check with your Credit Card Company / bank whether the amounts have been debited.

7.      You will be shown a Confirmation Request voucher after the transaction is successfully executed. You are required to take a printout of the same and preserve it for future reference. You will receive a Confirmation Voucher by e-mail from the Bank, giving the details of your booking and the amounts charged.

8.      This Confirmation Voucher, which you will receive by e-mail, is to be carried by the guest, and is required to be produced by the guest at the time of Check-in at the hotel along with the Credit Card through which the booking was made. The credit card is to be produced only for verification purposes and this verification shall be done strictly in your presence.

9.      The bookings shall always be treated as on request until you obtain a confirmation e-mail from our side. Guests are requested to check the details stated in the Confirmation E-mail Voucher, and ensure that the same is in order. Any discrepancy in the same is to be intimated immediately to the reservations desk of International Centre. We reserve the right not to entertain any amendments / rectifications later.

10.  Guests should ensure that they carry a copy of the Confirmation E-Mail Voucher and produce it at the Front Office along with Passport Copy & Credit Card for verification purpose.

11.  Guests are requested to note that the online payment made through this Website will reflect in their credit card statement as payment made to YWCA of Bombay - International Centre’.

12.  By using this Online Reservation module, it is implied that you / guests have read and understood the Website terms and conditions and Online Reservation terms and conditions. By using this website and the Online Reservation facility you agree to and are bound by the terms and conditions including the Cancellation Policy. (For Cancellation Policy, please refer to our website)

13.  All bookings made through this facility are to be done by the person who intends to use the services. It may be noted that the services / reservations are not transferable.  All matters relating to refund are made in offline mode and are subject to the stated terms and conditions.  

14.  All disputes are subject to Mumbai jurisdiction only and the laws of the Republic of India shall       prevail.

All accommodation provided in terms of any reservation made on this website will be subject to the standards of YWCA of Bombay - International Centre. By clicking the "Payment Policy" button, you confirm your acceptance of all terms and conditions contained herein


Privacy Policy

Purpose of Privacy Policy

YWCA of Bombay is committed to protecting your privacy and the information that you provide to us or that we collect. You accept this policy when you sign up for or use our services or any other features, technologies or functionalities offered by us on our website or through any other means.This policy discusses the type of information we collect, how we use it, whether we share it with others, what you can do to limit our use of it and how you can correct the information or have it deleted. Please read this policy carefully before using our online payment facility. This policy applies to only and not to any other persons, organizations or entities linked to or included on the web site (referred to as "third parties")

We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it. In addition, if the revised version includes a substantial change, we will provide you with 30 days’ prior notice by posting notice of the change on the "Policy Updates" page of our website.

How we collect information about you

When you use our online payment facility, we may collect the following types of information:

Personal information, which you provide to us on a voluntary basis, we request your name, address, city, state/providence and country of residence, zip code, email address, phone number, PAN number, passport number, company name, company registration place, etc.

Financial information - the full bank account numbers and/or credit card numbers that you link to your account or give us when you use the International Centre booking Services

How we protect and store personal information

Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymzed so that it does not identify a specific user.

We store and process your personal information and we protect it by maintaining physical, electronic and procedural safeguards in compliance with applicable to state regulations. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.

From Other Sources:

We also collect information about you, which we obtain whenever you visit our web site. We do this through using "cookies". Cookies are electronic identifiers, which we attach to your computer through your browser, that allow us to recognize you once you log on the web site. As a result of this improved recognition, we can simplify your experience and make your use of the web site much more convenient. For example, cookies help us provide you with customized information, which you select, without having to request it every time. Cookies also allow you to have a onetime log in per session for areas that require registration (i.e., you won't have to continually enter your user name and password). Cookies also help us determine what our visitors are interested in. The cookie does not collect personal information, nor does it combine the information obtained with personal information. Also, once you sign off our web site the cookie disengages. It does not track where you go on the Internet unless you are on our web site. Some of the third parties linked to or included on our web site may use cookies. We have no control over their usage.

We may also collect certain technical information, which does not allow us to identify you personally, but pertains to your use of the Internet. For example, we can determine what type of browser you are using to access the site and thus give you optimized pages. This information is primarily for site management purposes and may be used to diagnose problems, follow user movement over the web site, determine and analyze user trends, collect aggregate data, identifying referring web site addresses, etc.

How we use the personal information we collect

Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:

  1. Provide the Services and customer support you request
  2. Process transactions and send notices about your transactions
  3. Resolve disputes, collect fees, and troubleshoot problems
  4. Prevent potentially prohibited or illegal activities, and enforce our User Agreement
  5. Customize, measure, and improve the Services and the content and layout of our website and applications
  6. Deliver targeted marketing, service update notices, and promotional offers based on your communication preferences
  7. Compare information for accuracy and verify it with third parties.

What information do we share or disclose

To process your payments, we may share some of your personal information with the person or company that is paying for you (in case, your company is paying for your stay).

We will not sell, trade, rent or lease your personal information to other companies, except as otherwise provided herein. We may, however, share aggregate information with the third parties linked to or included on our web site. And we may notify you, from time to time, of information from a third party which we believe would be of interest to you. However, no personal information will be provided to the third party.

We will share or disclose your personal information with others if (1) you consent to such disclosure; (2) you request something from us which requires us to provide the information in order to comply with your request; (3) a person, organization or entity that does work on our behalf needs the information in order to do the work, but only if the information is not used for other purposes and it is kept confidential and not retained after the work has been completed; (4) in compliance with any legal or administrative process, including subpoenas and court orders; (5) to enforce or apply this policy or any other agreement; or (6) to protect the rights or property of and/or the personal safety of its employees, users or others.

Limiting our use to the information and editing, correcting or deleting it

You can chose not to provide some or all of the personal information initially requested from you. However, you will have to give required information to complete our procedures.

Another means of limiting our use to information is by rejecting cookies. This applies to our cookies and ones which third parties use on our web site. Most browsers are set up to accept cookies automatically, unless you indicate otherwise. If you choose to reject the cookie you may do so and still use the web site, but your access to and use of certain areas of the web site may be limited.

All information provided or collected is retained in our archives for historical purposes, for a period of time, even though it is no longer available on our active user files.


If you use e-mail, or other public online services and disclose personal or private information about yourself, others may collect, store and use that information. urges you to be careful in sharing personal information publicly, especially your name, address, telephone number and other information which an online user could use for illegal or harmful purposes.

Although we employ measures to protect your privacy, we cannot guarantee that your information will be secure against unauthorized intruders in every instance. In addition, because internet communications can be intercepted by third parties during transmission, we cannot ensure the security of your information as it is being transmitted to us.

How you can contact us about privacy questions

If you have questions or concerns regarding this policy, please write to us at  YWCA of Bombay, International Centre, 18, Madam Cama Road, Fort, Mumbai – 400 001, by or email


 Cancellation Policy of YWCA - International Centre

    I Individual Booking

  1. For cancellation 3 days before due date of check in (12 noon) – 10% of one-days room tariff.
  2. For cancellation less than 3 days, or no-show ‑ one-day room tariff.

    II Group Booking ( Above 4 people)

  1. For cancellation before 7 days – 10% of room charge for the entire booking.
  2. For cancellation less than 7 days or no show – 100% of room tariff for the entire booking

   IV. Conference-Hall Booking

  1. For cancellation 7 days before due date – 10% of the hall charge
  2. For cancellation less than 7 days – one-day hall charge